Small-To-Mid-Sized Retailers (SMRs) are often left on the sidelines when it comes to watching the technology that is made available to the “big boys” of retailing. Solutions range from high performance Point-of-Sale systems, mobile devices, sophisticated software tools, self-service kiosks and digital signage… all valuable tools when it comes to providing a higher level of customer service, managing inventory, or simply to ensure that the business is managed efficiently. But doesn’t the smaller retailer face the same challenges? Don’t they need to run their business efficiently and provide a high level of customer service? Of course they do. But often times these new technologies come with a price tag that is simply out of reach for the SMR, and usually requires technical resources or infrastructure that just aren’t available, affordable, or practical for the SMR.
At AML, we’re addressing some of these challenges. For example, we manufacture a barcode scanning handheld computer that comes with software that allows the SMR to receive and count their inventory quickly and accurately, at a cost of less than $650 per device. Our LDX10 handheld computer comes with seven pre-loaded applications, along with software that allows the user to modify the existing applications, or write a new one from scratch. Developing an application to conduct audits to randomly check product price labeling, could be done in a matter of minutes… by anyone. They don’t have to be a software developer or even “tech savvy” for that matter.
Developing an application to conduct audits to randomly check product price labeling, could be done in a matter of minutes… by anyone.
To address the customer service challenge, most “big box” stores have the luxury of “price checkers” located throughout the store that allows customers to scan the barcode on a product to determine its price. Yes, retailers have a universal problem with product price labeling. Either the product wasn’t marked or the label was removed. Maybe the retailer relies on shelf labels but the product was moved. Maybe the price was marked down, but this product was missed. There are a number of reasons why price checkers come in handy and NOTHING is more frustrating than not being able to find a sales associate to look up the price or having to go to the checkout lane to find out. Unfortunately, price checkers have historically been a luxury for the big-box stores because they had to be connected to a store server where the price and description information was stored. This meant hardware installation, network connectivity, software integration, and a decent investment.
the small retailer can provide that same price verification service to their customersWhat about the SMR that just wants a single price checker in their store… just one? And they don’t have the resources or the money to connect and integrate it into their POS system? AML has the answer in our Phoenix mini-kiosk and StoreScan software. For a one-time investment of around $1,200, the small retailer can provide that same price verification service to their customers. Data is installed onto the Phoenix kiosk simply by loading the price and description information onto a USB flash drive, installing the flash drive into the USB port, and then running the StoreScan software. The data is transferred from the flash drive into the StoreScan software and it’s ready to go. Remove the flash drive and use it to update the database as often as is necessary. Customers will have the exact same experience they have in the big-box stores, but the retailer will have made a minimal investment to provide it, and they will have freed up their sales associates for more important tasks.
The Small-to-Mid-sized Retailer now has affordable options for technology in both “back-room” and “store-floor” applications that will improve their business… and their bottom line. The number of locations and size of the store shouldn’t be a barrier that results in being left on the technology sideline.
Sign up for Retail IT News or Supply Chain Insider to keep up with the latest industry trends and important updates from AML.
AML was founded in 1983 to respond to a need in the barcode data collection marketplace for high performance, easy-to-use, and cost-effective barcode and data collection products. Our goal is to provide sensible solutions for mission critical activities, to improve efficiency and productivity, and to make barcode data collection applications worry-free.
We believe there is more to buying a product, than just the product. It's also the service and support that is available before, during, and after the sale.
It's being able to communicate when you need to, and get action and responses that work for you. It means not being at the mercy of anyone, but rather being the recipient of stellar customer service and support. That's AML.